As digital technology blurs the line between physical and digital interactions, resort guests now expect seamless, intuitive, and personalized experiences throughout their stay. From mobile check-ins and digital room keys to tailored recommendations and instant service requests, guests demand the same convenience and efficiency they enjoy in other aspects of their lives.

But with tight budgets and operational constraints, how can resorts choose the right digital solutions?

This report analyzes key factors influencing guest interactions with technology and provides actionable recommendations for resort operators to align strategies with modern expectations.