The Guest Journey
Is a Story in Motion
Each stay begins with curiosity, grows with connection, and ends with memories guests carry home. This infographic helps you see how your property becomes part of that story.
Fantasizing about travel, browsing destinations.
Comparing hotels, reading reviews, checking availability.
Booking the room.
Organizing the trip, seeking enhancements.
Arriving, navigating, discovering property amenities.
Inmersing in the stay, receiving service, creating memories.
Evaluating satisfaction, forming opinions.
Rebooking, referring, or recommending.
When the Journey Flows, the Story Shines
When things work beautifully, no one notices the tech. They just feel taken care of. That’s the power of removing friction, and the difference Phunware makes. With every interaction, guests sense ease instead of effort, connection instead of confusion. It’s what turns a simple stay into a story worth remembering, and turns better experiences into stronger loyalty, higher satisfaction, and measurable ancillary revenue.
Phunware, Inc.
1002 West Avenue
Austin, Texas 78701
Austin, Texas 78701